Returns & Exchanges
At Koala®, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period to ensure your new furniture is the perfect fit. If you are not absolutely satisfied, we provide a hassle-free return process with full refunds on all standard products.
Initiate Your Return
Log into your account portal or visit our returns page with your order number and email address to start the request.
Prepare the Item
Carefully disassemble your furniture if necessary and place it back in its original packaging to ensure safe transit.
Schedule a Pickup
Select a convenient date for our specialized courier service to collect the item directly from your doorstep at no additional cost.
Receive Your Refund
Once our warehouse team inspects the returned item, your full refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing